Returns & Exchanges

At Hidra Pure, we want you to be completely satisfied with your purchase. If your fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery provided they are unworn and have all original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all labels and tags remain intact to qualify for a full refund.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand over your package at any authorized courier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.